Approaching Groupe H2A

Since nearly 20 years, we help our customers in the knowledge of their markets. We help them in searching them and keep them for a long time.
Our will is to guarantee quality and benefit.
Specialized in call centers, we can offer a full outsourcing offer, from strategic integration to management of teams and technical fields.

Services
  • Trading actions

    Qualifications of datas
      Identify networks and ways of decision. Identify the competition in the field. To ratify the feasibilities of your company.
      And detect the leads.

    Fixing appointments
      To feed your trading teams in qualified contacts, which are people who can take decisions.

    Sales by phone
      To sale at a lower price.
      To succeed your sending up, promotions.
      To focus your trading teams on the main goals.
      To improve your distribution networks (products and display cases).

    Creation of traffics
      Inviting targeted people we optimize the frequenting and the impact of your events.

    Steady call
      To feed continuous link with our customers via steady calls to celebrate special moments in their business life (welcome call, birthdays contract (light up customers …)

    Payments
      To short your termes. To unprime litigations and to treat the payments as a subject of reliability.
  • Business reception
      To guarantee the good treatment of inband. To identify the possibility, goals and callers.
      To create needs giving informations
      To bring up to date a data base
      To broadcast your communication campaign.

    Technical inband
      To manage calls to threat a simple request efficiently. Refocus technics people to compound calls. To limitate operation on fields.
      To elaborate answers' handbook.

    Customers and consumers
      To offer to your targets a continuous line. To anticipate the expectations of your market.
      To treat and drain claims.

    Swithcboards
      To settle a switchboard specially to your space. To guarantee inband and forward your calls.
      To promote the brand image of your company through every calls

    Crisis management
      To manage the overflowing calls.
      To take in charge and to cheer your customers.
      To shelter your own teams.
  • INBAND

    Creation and management of call centers
      Strategic thought, missions, aims business models.
      Analysis of take of decisions networks, and culture of companies.
      Resize of company, calls processes and rules.
      Adjustment of the call web site center.

    Selection of the place and equipment (phone, process datas, installations of computers, …)
      Recrutment, training for teams and managers.
      Settle of quality and quantity controls' tools.

    Call centers shelters
      Spacious places with brightness. Free and secured access for your team in the call center place.
      Specific process data links with your company.
      Proximate training of teams.

    Crisis management
      To manage the punctual and structural overflowing calls. Proximate training of teams.

    To perform the domestic place
      Audit (methods, tools, behaviours)
      Training of teams (managers included)
      Evolution of missions
      Promotion of call centers (domestic place and outdoor)