Marilynn Genieyz
General Director
After 26 years in the company, H2A no longer holds any secrets for Marilynn. Her expertise makes her a real asset for supervising the IT, Production and Sales teams.
About us
H2A advocates an extremely human vision of customer relations and considers service quality
its top priority. All our employees are genuinely motivated to do well and create real connexions.
For us, this is what gives our job its grandeur and meaning.
Our vision and values
The use of mobile phones, the Internet and, most recently, smartphones has
become increasingly widespread. This has brought about an irreversible
upheaval in our modes of communication and way of living.
For organizations, these upheavals have led to the digitalization
of customer relations and the emergence of a new set of issues.
One of these is:
how to digitalize customer relations without dehumanizing them?
Because even though this technology is indispensable nowadays,
it does not in itself guarantee a successful customer experience.
Even for today’s customers, added value
comes from the quality of the human interactions.
it does not in itself guarantee a successful customer experience.
Even for today’s customers, added value
comes from the quality of the human interactions.
A high-quality interaction means talking with someone who actively listens, understands and offers an appropriate response. It means discussing with an expert who is perfectly familiar with the subject matter and knows how to adapt. It also means being in touch with a contact person who is committed
and motivated by what they do.
