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Dame télémarketing Dame télémarketing

Offering your customers
high-quality interactions.

H2A has been helping build robust, long-lasting customer relations for over 35 years. 

To do so, we rely on human intelligence to create high-quality interactions.


Our aim:

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To provide real added value for your customers
through our interactions.

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To help you save time
and become more efficient


We provide our services in a variety of areas,
depending on your strategic objectives, and in particular in:

The day-to-day management of your customer & user & relations
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The day-to-day
management of your customer & user
& relations


Sales development
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Sales
development


Customer reception: in your company or at events
Customer reception:
in your company
or at events
The conduct of marketing surveys and studies
The conduct of
marketing surveys
and studies
The training of your teams
The training
of your teams
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Logo H2A blancmeans...

Pouce en l'air
94%
satisfied customers
France
Customer relations
centers situated
exclusively in
France
Expérience
Over
35 years
of experience
Contrat à durée indéterminée
Over
90%
of the teams on permanent contracts
Rendez-vous
6000
appointments
scheduled per month

Why choose us?

Building a long-lasting relationship between you
and your customers takes time and expertise.
It is an art, a discipline in its own right.
That is why we offer you trained experts
to listen, capture attention and create bonds.


To respond to your customers, we provide you with persons who know how to listen, analyze needs and, most importantly, deliver the right answers.

Every H2A employee is totally committed to providing excellent service, finding solutions and doing well. For us, these values lie at the very heart of our mission.

All our sites are located in France:
in Arcueil and in Chasseneuil-du-Poitou.
This means that our employees share the same environment as your customers and targets, making it easier for them to understand their needs and create a relationship.

We demonstrate our versatility every day.
We adapt to each individual project
and the wishes and needs of your customers.


Why choose us?

Training
Ouvrir

Building a long-lasting relationship between you
and your customers takes time and expertise.
It is an art, a discipline in its own right.
That is why we offer you trained experts
to listen, capture attention and create bonds.


La formation
Attentiveness
Ouvrir

To respond to your customers, we provide you with persons who know how to listen, analyze needs and, most importantly, deliver the right answers.

L'écoute
Commitment
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Every H2A employee is totally committed to providing excellent service, finding solutions and doing well. For us, these values lie at the very heart of our mission.
L'engagement
Quality
Ouvrir

All our sites are located in France:
in Arcueil and in Chasseneuil-du-Poitou.
This means that our employees share the same environment as your customers and targets, making it easier for them to understand their needs and create a relationship.

La qualité
Tailor-made
Ouvrir
We demonstrate our versatility every day.
We adapt to each individual project
and the wishes and needs of your customers.


La personnalisation
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Evaluate your customer
relations strategy

5 questions to see where you are now
1. Rate your current knowledge of your customer journey.
1 means that you have very little knowledge of your customer journey
and 10 that you know everything there is to know about your customer journey.
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10
I don't know
2. Have you set up an FCR approach (First Call Resolution)
assessing your capacity to solve a customer request on the first call?


Yes
No
I don't know
Yes
No
I don't know
3. Rate how easy it is for your customers to contact you?
1 means that it is difficult to contact you and 10 means that it is easy to contact you.

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10
I don't know
4. Have you implemented any indicators to measure your customer satisfaction?


Yes
No
I don't know
Yes
No
I don't know
5. How multichannel is your customer service?
1 means not at all multichannel and 10 means very multichannel

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I don't know
Enter your email address to obtain your results:
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Our insights

Here, we tell you more about our working
methods and our missions based on real-life case studies.
We also share our news
and what's going on backstage
through some happy stories told
by our employees.
See all
the insights
A client with a difference!
Happy story
Happy story
A client with a difference!
Thursday, 9 a.m., the day’s just getting started. - ...
See more
Ensuring the management of inbound calls for a major French administration
Client case study
Client case study
Ensuring the management of inbound calls for a major French administration
To ensure that public services function correctly,- ...
See more
Secure work processes to manage reimbursements for TV games
Client case study
Client case study
Secure work processes to manage reimbursements for TV games
See more
An American in Paris! The story of a client who thinks that hierarchy is no barrier to communication.
Happy story
Happy story
An American in Paris! The story of a client who thinks that hierarchy is no barr- ...
Almost by definition, teleprospectors do a job in - ...
See more
Helping the Chinese leader in IP telephony triumph in the French market
Client case study
Client case study
Helping the Chinese leader in IP telephony triumph in the French market
With the ambition of triumphing in the French mark- ...
See more
See all
the insights
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Décoration fond de page

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