Training
Giving you what it takes to create
strong, long-lasting customer relations
Customer relations management is a profession in its own right.
It has its own vocabulary, conventions and specific methodologies.
It also demands a combination of relational, technical and commercial skills.
The training objectives:
- Perfecting telephone use
- Debt recovery
- Telephone-based sales
and negotiations - Setting up a call center
- Handling of complaints
- Human Resources in the call center
Opt for H2A Training
Trainingcertified
by Datadock
Trainingcertified
by Qualiopi
Then ask Laurick
It all depends on the expectations and the prior knowledge of the people who are being trained.
Usually, we either work with sales teams that have already had their initial training but are in need of a booster or we train teams that are completely new to remote customer relations, in which case we help our clients at every stage in the launch of their customer relations platforms.
We work on the basis of a hands-on training model.
More specifically, all our modules start with a classroom learning session, quickly followed by a practical session. We work in small groups to make the experience more efficient, more dynamic and, most importantly, more enjoyable.
Our trainers are experts in their profession!
First and foremost, to give teleprospecting training you must yourself be an outstanding teleprospector.
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