Our aim: to help them whenever they need it during their customer journey. To do this, we take the time to support them and answer their questions.
Day-to-day management of customer & user relations
How our human and technical skills will contribute to the management of your customer and user relations
Listen, don’t miss anything and act quickly.
In an age of globalization characterized by increasingly bitter competition, customer relations is now the key battleground.
Neglecting it damages the company’s reputation and undoes all the good work done in acquiring new customers.
Handling of all communication channels:
- Phone
- Hotline
- Social media
- Web callback
- Click-to-call
- Chat
- Postal
- SMS
Customer service
We are available 24/7 for your customers and users!
Complaints
We are there when things get difficult and are trained to rise to your challenges!
Thanks to our many years of experience in this field, we know that an attentive approach, careful support and speed of response are vital for solving problems. We work tirelessly until the customer is satisfied.
On-demand crisis cells
When things reach breaking point, we organize dedicated crisis cells – fully aware that it is times like these that truly count.
Do you have any questions?
Then ask Mickaël
Then ask Mickaël
Our inbound calls expert
What communications volume can you cope with each day?
The sky’s the limit! We are able to set up teams of any size, geared to meet the aims of your projects. Depending on the project, the dedicated teams can handle more than 2000 calls each day.
Can you tell me more about your working methods?
Whatever the project, we always have to put ourselves in our client’s shoes. And that’s something that demands a lot of preparatory work! First of all, we have to choose the most suitable team, train it and then create or adapt what we call the “script”. The script is our most important operational tool: it allows us to anticipate your customers’ expectations and questions and to respond to them appropriately.
How can we track your interactions with our customers?
You can monitor everything very closely. We are usually in contact with our clients almost every day. We supply them with performance indicators such as, for example, the average handling time (AHT) and the average call time (ACT).
Any other questions?
Type in your own question and
your email address so that we can answer you!
your email address so that we can answer you!
